Prepared for Ellen

Ellen, the watermark is in the video file

Which means no account or upload change will remove it, and it explains why nothing you tried worked. Here is what actually fixes it.

What you already told us settles it

You said the watermark shows up whichever platform you use. A platform can only print its own account name, so a mark that survives the move from YouTube to Vimeo is inside the video file itself. That is why re-uploading and changing settings kept doing nothing.

The two things that would help most

Wherever it lives now. YouTube, Vimeo, Drive, Dropbox, anything.

Where is it hosted?
Who has the original video file?

The file itself, not the link. This is the one that lets us fix it properly.

Where does the watermark appear?

If it is only at the start or the end, trimming those seconds may be the whole fix.

Send us the file

A screenshot of the paused video with the watermark showing is enough to get started, and it is quick.

This box only takes files up to 4 MB, which is fine for a screenshot and far too small for a video. Send the full video here instead, any size, no account needed.

Partial is fine. Send what you have now and the rest later.

Or if you would rather just talk it through, the assistant below knows your situation and goes to the same place.

Ask about your video

Assistant

Hi Ellen. I have your situation already, so no need to repeat any of it. Since the watermark follows the video across platforms, it is in the file, and the fix is getting a clean copy from whoever made it. Tell me who produced the video and I will help you ask for exactly the right thing.

Never send a password. Nobody here will ever ask for one.

Why the usual advice does not work here

Nearly everything written about this addresses the other version of the problem, where the platform prints your channel or uploader name around the player. That is fixed by uploading from a differently named account, and it is genuinely a ten minute job.

It is also irrelevant when the mark is inside the file. No account, no upload, no setting and no platform reaches into the pixels. That is why careful instructions kept producing no change, and it is not a sign you did anything wrong.

What actually fixes it

A clean export from whoever made the video. Branded and unbranded versions are a standard deliverable in real estate video, so most producers already have one sitting in the project. It is usually a short favour rather than a re-edit.

One thing worth checking first, because it costs nothing: if the mark only appears in an intro or an end card rather than throughout, trimming those few seconds may be the whole fix.